Options for getting research help include:
Real-time help via text (931.250.4898) or chat during reference hours
Schedule a research appointment with a Librarian
Reach out via email
Call 615-248-1570 during library hours
Please note that library hours may change due to holidays, semester breaks, summer vacations, and inclement weather. Changes to library hours due to weather or semester changes are updated here.
Call or Text the Library
Call: 615.248.1214, the main library phone number, for general information about Waggoner Library or our services, as well as assistance with your library account during library hours. Messages will be checked regularly.
Call: 615.248.1570 for research needs or help with library databases during reference hours.
Text library questions during reference hours to 931-250-4898.r Archives: 615-248-1798
Email the Library
E-mail Reference Help
Questions submitted via e-mail will receive a response within one day.
Set a one-on-one meeting with a librarian for more detailed help at a convenient time. Attach assignment instructions or other documents that may be helpful to your appointment request.
Click here to make your appointment.
If the time convenient for you is not listed, don't hesitate to contact us, and we will try to accommodate your needs.
Technology Help
For library-related issues
Contact the library if you are experiencing problems with accessing databases, Interlibrary loans, using RefWorks or other library databases, using Discovery Search and other library-related technology
Call: 615.248.1214
Text: 931.250.4898
Email: library@trevecca.edu
InterLibrary Loan Assistance (ILL), Email ill@trevecca.edu
For IT-related issues
Contact the ITS Help Desk if you are experiencing problems with:
Your Trevecca network login, accessing Canvas, use of Word, Excel or PowerPoint, email, and other IT-related technology.
Call: 615.248.1223
Email: helpdesk@trevecca.edu
Problems with RefWorks?
Slow upload processing time for full text
Individual students can email RefWorks.Support@exlibrisgroup.com, identify they are having a problem with upload processing. The tech support team may be able to complete the upload process for them.
Activation Email problems
1-800-521-0600, ext. 74440
Call this number for RefWorks Tech Support if you did not receive an activation email. Be sure you are not using a mobile device when creating your account. Use your laptop or computer for this step.
