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RefWorks

Options on how to get help from a librarian.

Options for getting research help include:

Real-time help via text (931.250.4898) or chat during reference hours 

Schedule a research appointment with a Librarian

Reach out via email

Call 615-248-1570 during library hours


Please note that library hours may change due to holidays, semester breaks, summer vacations, and inclement weather. Changes to library hours due to weather or semester changes are updated here.

Call or Text the Library

Call: 615.248.1214, the main library phone number, for general information about Waggoner Library or our services, as well as assistance with your library account during library hours. Messages will be checked regularly.

Call: 615.248.1570 for research needs or help with library databases during reference hours.

Text library questions during reference hours to 931-250-4898.r Archives:  615-248-1798

Email the Library

E-mail Reference Help

library@trevecca.edu

Questions submitted via e-mail will receive a response within one day.

    Meet with a Librarian - One-on-One Assistance!

 

Set a one-on-one meeting with a librarian for more detailed help at a convenient time. Attach assignment instructions or other documents that may be helpful to your appointment request.  

Click here to make your appointment.

If the time convenient for you is not listed, don't hesitate to contact us, and we will try to accommodate your needs.

Technology Help

For library-related issues

Contact the library if you are experiencing problems with accessing databases, Interlibrary loans, using RefWorks or other library databases, using Discovery Search and other library-related technology

Call: 615.248.1214

Text: 931.250.4898

Email: library@trevecca.edu

InterLibrary Loan Assistance (ILL), Email ill@trevecca.edu

For IT-related issues

Contact the ITS Help Desk if you are experiencing problems with: 

Your Trevecca network login, accessing Canvas, use of Word, Excel or PowerPoint, email, and other IT-related technology.

Call: 615.248.1223

Email:  helpdesk@trevecca.edu          

Problems with RefWorks?

RefWorks Support Contact Information
  • United States & Canada (toll free): +1 800 889 3358
  • Outside North America: +800 4997 4111 or +1 734 707 2513
  • Email: support@refworks.com

Slow upload processing time for full text

Individual students can email RefWorks.Support@exlibrisgroup.com, identify they are having a problem with upload processing. The tech support team may be able to complete the upload process for them. 

Activation Email problems

1-800-521-0600, ext. 74440

Call this number for RefWorks Tech Support if you did not receive an activation email. Be sure you are not using a mobile device when creating your account. Use your laptop or computer for this step.