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Author Mager, Robert Frank, 1923-
Title Analyzing performance problems, or, You really oughta wanna : how to figure out why people aren't doing what they should be, and what to do about it / Robert F. Mager, Peter Pipe.
Imprint Atlanta, GA : Center for Effective Performance, 1997.
Edition 3rd ed., completely rev.
Book Jacket
 Main Collection  HF5549.5.P35 M33 1997    AVAILABLE


Call # HF5549.5.P35 M33 1997
Phys. Description v, 183 p. : ill. ; 23 cm.
Series The Mager six-pack
Mager, Robert Frank, 1923- Mager library.
Bibliog. Includes bibliographical references (p. 175) and index.
Contents Introduction : considering the whole -- Part I. They're not doing what they should be doing. 1. What is the performance discrepancy? -- 2. Is it worth pursuing? -- Part II. Explore the fast fixes? 3. Can we apply fast fixes? -- Part III. Are the consequences right-side up? 4. Is desired performance pushing? -- 5. Is undesired performance rewarding? -- 6. Are there any consequences at all? -- Part IV. Are there other causes? 7. Is it a skill deficiency? -- 8. Could they do it in the past? -- 9. Is the skill used often? -- 10. Can the task be simplified? -- 11. Any obstacles remaining? -- 12. Do they have what it takes? -- Part V. Which solutions are best? 13. Which solutions are best? -- Part VI. Quick-reference checklist and final thoughts -- A. Quick-reference checklist -- B. In the real world -- Part VII. Appendices. C. Reprisal! -- D. For further reading -- Index -- Performance analysis flowchart insert.
Subject Performance standards.
Employees -- Training of.
Alt Author Pipe, Peter.
Alt Title Analyzing performance problems
You really oughta wanna
ISBN 1879618176