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Author Gonthier, Giovinella.
Title Rude awakenings : overcoming the civility crisis in the workplace / Giovinella Gonthier with Kevin Morrissey.
Imprint Chicago : Dearborn Trade Pub., c2002.
Book Jacket
 Main Collection  HF5549.5.M6 G658 2002    AVAILABLE


Call # HF5549.5.M6 G658 2002
Phys. Description xvi, 229 p. : ill. ; 24 cm.
Note Includes index.
Contents 1. Evolution of incivility in our times -- 2. Business imperatives of civility -- 3. How to teach a civility course in the workplace -- 4. Uncivil behaviors and solutions -- Technocommunications: it's a new world out there -- Meetings: they're supposed to serve a purpose -- Conferences, conventions, trade shows, and events: networking opportunities galore -- Beyond the box: behaving outside your own space -- Common facilities and resources: incivility at its worst -- Modern office setup -- Mostly cubicles: the plot thickens -- Relationships with customers/managers/colleagues: we're all in this together -- Receiving visitors at the workplace: a little forethought goes a long way -- 5. Grooming and appearance (2002 Jill Bremer, AICI, CIP) -- 6. Conflict Management -- 7. Systemic change: implementing a civility policy in the workplace -- App. A. Civility in the workplace quiz.
Subject Employee morale.
Employee competitive behavior.
Courtesy in the workplace.
Alt Author Morrissey, Kevin.
ISBN 079315197X